Loan Servicing Automation for Modern Lenders
Transform your servicing operations with AI that automates payoff calculations, document retrieval, and letter generation—all in under 2 minutes.
Servicing Team Challenges We Solve
Stop letting manual processes slow down your servicing operations
High Volume Overwhelm
Problem: Your team is buried under hundreds of payoff requests monthly. Each one takes 40-50 minutes of manual work.
Solution: PayoffAgent processes 500+ payoffs monthly in the time it used to take for 10.
Legacy System Limitations
Problem: Your core servicing platform can't handle complex payoff calculations or doesn't integrate with modern tools.
Solution: Works alongside any servicing system via API or manual data entry—no system replacement needed.
Customer Experience Issues
Problem: Borrowers expect instant payoff quotes. You're delivering 24-48 hour turnarounds.
Solution: Enable customer self-service portal with instant, accurate payoff quotes anytime.
Error-Prone Calculations
Problem: Complex amortizations, prepayment penalties, and fee structures lead to costly mistakes and re-work.
Solution: AI performs calculations with 99.9% accuracy, shows its work, and provides audit trails.
Document Retrieval Nightmare
Problem: Hunting through SharePoint folders and email chains to find loan agreements wastes 15+ minutes per payoff.
Solution: Automatic document retrieval from your DMS by loan ID—zero manual searching.
Scalability Constraints
Problem: Growing your portfolio means hiring more servicing staff. Costs scale linearly with volume.
Solution: Handle 10x the volume with the same team size. PayoffAgent scales infinitely.
Complete Automation in 6 Simple Steps
Enter Loan ID
Servicing rep enters customer # and account # into PayoffAgent portal
Auto-Retrieve Document
System automatically pulls loan agreement from SharePoint/DMS
AI Extracts Terms
Advanced AI reads entire document and extracts all critical loan terms
Pull Servicing Data
Integrates with your servicing platform to get current balance and payment history
Calculate Payoff
Performs complex calculations: principal, interest, penalties, fees—accurate to the penny
Generate Letter
Creates professional payoff letter and auto-saves to SharePoint with metadata
Total Time: Under 2 Minutes
vs. 40-50 minutes manually
Built for Servicing Teams
Every feature designed to save time and eliminate errors
AI Document Reading
Extracts terms from any loan document format—even handwritten contracts
Complex Calculations
Handles variable rates, step payments, balloon payments, yield maintenance
Servicing System Integration
Pull real-time data from Nortridge, ISGN, Black Knight, and more
DMS Integration
Auto-retrieve/save documents from SharePoint, Box, Google Drive
Accuracy Validation
Shows its work with detailed breakdown and amortization schedule
Custom Branding
Payoff letters match your brand with custom templates
Audit Trail
Complete history of every calculation for compliance and quality control
Multi-User Support
Role-based access for servicing reps, managers, and auditors
Self-Service Portal
Let customers request their own payoff quotes 24/7
Bulk Processing
Process multiple payoffs simultaneously for dealer buyouts
Email Integration
Send payoff letters directly to borrowers from the platform
Analytics Dashboard
Track volume, turnaround time, and team productivity
Common Servicing Use Cases
Standard Payoff Quotes
Borrower calls requesting payoff quote. Generate instant, accurate quote with complete breakdown.
Refinance Payoffs
High-volume refinance payoffs with tight deadlines. Automate entire workflow from request to letter delivery.
Dealer Buyouts
Auto dealers need instant trade-in payoffs. Enable real-time quotes via API or customer portal.
Early Termination
Complex lease terminations with liquidated damages. Calculate all fees, penalties, and remaining obligations.
Portfolio Sales
Bulk payoff calculations for loan portfolio transactions. Process hundreds of loans in hours instead of weeks.
Loss Mitigation
Workout scenarios require multiple payoff calculations. Run unlimited what-if scenarios instantly.
See PayoffAgent in Action
Watch how we process a complex equipment finance payoff in under 2 minutes